Release of Liability
Occasionally during the customization process, a garment will be misprinted due to unforeseen instances or human error. If you supply the garment and there is a problem, we cannot replace your item. Your damaged piece will be returned to you and we will feel awful. This is why we prefer to supply the pieces we work on. Problems do not arise often, but you need to be aware of the possibility.
Return Policy
Custom decorated items cannot be returned. We will gladly exchange or replace unworn item(s) if the item is defective or the decorating is severely different than what was sent in a proof. In such cases, we will need the item(s) back and we would replace the item(s) for free. We must be notified of the exchange request within 48 hours of date of delivery. We do not accept items that have been worn already.
Shipping Policy
Our standard turn around time is 7-10 business days. Please understand we are a small operation and plan our jobs based on deadlines noted. We will do our best to accommodate everyone. You may choose to Rush your order for 3-5 business day service. Additional charges may apply to rush orders. Depending on the complexity of single shirt orders, additional time may be needed. It's important to note, that work does not start until after payment.